Shipping & Delivery Policy
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Shipping Costs
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Shipping costs are calculated automatically at checkout, where possible.
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If shipping is not calculated at checkout, the customer may request a personal shipping quote by email. In this case, the order will only be confirmed once the customer has agreed to the shipping cost.
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Delivery Options
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We offer nationwide and international delivery through trusted shipping partners.
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For larger or fragile items, we also provide personal delivery service, where your order is delivered directly to your address by arrangement. The cost of delivery is calculated individually.
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Packaging & Responsibility
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All items are carefully packed to ensure safe transport.
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Once the item has been handed over to the shipping provider or delivered personally, the risk of transport passes to the customer, except where damage is caused by inadequate packaging.
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Damages During Shipping
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If your item arrives damaged, you must notify us by email within 3 working days of receipt, including detailed photos of the packaging and the item.
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We will assess the case and, where applicable, provide a refund or replacement. Claims made after this period cannot be guaranteed.
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Delivery Times
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Delivery times vary depending on the item and the shipping destination. Estimated delivery times will be communicated at checkout or upon request.
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We cannot be held responsible for delays caused by the carrier, customs, or other external circumstances beyond our control.
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